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Shipping Information

SAME DAY DELIVERY AVAILABLE IN GTA - NEXT BUSINESS DAY OR SELECTED FUTURE DELIVERY DATE AVAILABLE THROUGHOUT CANADA & THE UNITED STATES. 

In Canada, local same day delivery is available to Toronto and surrounding municipality (GTA) within the boundaries on the following map.  Outside of the mapped boundaries below, we only deliver on next business day.

All local/same day GTA (Greater Toronto Area) deliveries must be received by 11:00AM EST to be processed on the same day and delivered. Out of town, Next Business Day (UPS & Local Courier) outside of the GTA and in GTA orders must be received by 11AM EST at lease one business day (Monday to Friday) prior to the delivery date. An overnight / Next Business Day delivery received over the weekend will not be sent out until Monday night for a Tuesday delivery. Cookies are generally delivered weekdays between 9am and 6pm, however we can not guarantee time of delivery.  Couriers do not call recipients for any reason. Cookiegrams reserves the right to change courier companies and/or delivery persons at it's sole discretion. 

Please note that shipping costs are based on weight, size and destination. If your recipient is in a very rural or remote area, shipping rates may be more than quoted and may take longer to deliver. We will contact you with appropriate shipping rates should this situation arise.

For deliveries in the Unites States, UPS "Standard" delivery will generally deliver within 3 -7 Business days. UPS "Expedited" generally delivers within 2-3 business days. all other UPS shipping options are self explanatory.   Please feel free to contact Cookiegrams.com should you have any further questions.

Cookiegrams.com is not responsible for lost or undeliverable orders or delays due to causes beyond our control such as but not limited to: wrong or incomplete address, adverse weather, business closure, courier issues, or recipient and/or their representative's (including Condominium Concierge / Security) refusal of package.  For residential deliveries, unless specified otherwise in writing, should a recipient or their representative not be available to receive the package, it will be left at the front door. Cookiegrams shall not be held responsible in the event that an order is stolen or destroyed after being left in a safe place. Should the courier determine at their sole discretion that there is no safe place to leave a package at the door, they will not leave the package.  A charge from $12.00 + Tax may be added to re-routed / re-delivered orders. For out of GTA deliveries courier may leave the package at a local UPS retail location for pick up by recipient or the courier will attempt to re-deliver the package on the next business day.

Fresh products are fragile and are therefore more likely to become damaged. For this reason be aware of the fact that economy/standard shipping is not recommended and is used at your own risk. Cookiegrams takes every precaution in packaging our Delicious Gifts however, sometimes during shipping some breakage occurs. We are not responsible for breakage for any reasons.

Orders may be cancelled up to 5 business days prior to shipping date. All cancellations will incur a 10% Cancellation fee.

 

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MOTHER'S DAY DELIVERY INFORMATION


WE WILL DELIVER ALL MOTHERS'S DAY GIFTS IN THE EXTENDED TORONTO AREA ON SUNDAY MAY 14, 2017 OR ANY WEEKDAY REQUESTED, HOWEVER ALL DELIVERIES OUTSIDE THE TORONTO DELIVERY AREA WILL BE DELIVERED ON FRIDAY MAY 12, 2017 AT THE LATEST, IF THE ORDER WAS PLACED BEFORE THURSDAY MAY 11, 2017 AT 11AM OR ANOTHER WEEKDAY IF REQUESTED. (PLEASE SEE ADDITIONAL DELIVERY INFORMATION ABOVE)

If you are not sure weather your recipient is in the extended Toronto delivery area please call us at: 416-663-7770 or 1-866-663-7776

WE DO NOT GUARANTEE ANY SPECIFIC TIME OF DELIVERY ON MOTHER’S DAY SUNDAY MAY 14, 2017 OR ON FRIDAY MAY 12, 2017.

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If you are not sure whether your recipient is in the Toronto Same Day delivery area please call us at: 416-663-7770 or 1-866-663-7776

WE CAN NOT GUARANTEE ANY SPECIFIC TIME OF DELIVERY 

PLEASE ENSURE THAT YOU SELECT THE CORRECT DELIVERY METHOD SO THAT YOUR DELICIOUS GIFT ARRIVES ON YOUR REQUESTED DAY.  WE WILL NOT CONTACT YOU IN THE EVENT YOU SELECT A DELIVERY METHOD THAT WILL DELIVER LATER THAN YOU REQUESTED.  
 

Cookiegrams.com hours of operation are Monday to Thursday 8:00AM-3:00PM, Friday 8:00AM-1:00PM Eastern Standard Time.